policies


Covid-19 safety protocols

NEW*   Vaccination participation is not mandated and is considered personal medical information. According to HIPAA regulations we cannot disclose if a team member has or has not been vaccinated. We ask that you respect these boundaries and honor, without question or awkwardness, the
individual and personal decision of our beloved Spargo team members.

We are taking a number of precautions and new protocols to ensure your safety during your time at Spargo.

  • Face masks are optional as of 5/14/21. We are giving you and your provider the option- if you feel more comfortable with masks on, we will certainly respect your decision.
  • Locker rooms are open and available to use, with the exception of the Steam Showers.
  • Hand sanitizer is readily available throughout the building.
  • Lockers, keys, chairs and surfaces are disinfected and sanitized between each guest.
  • Please be mindful when around other guests and practice social distancing.

spa arrival policy

Spargo Salon & Spa advises that all customers arrive at least 15 minutes prior to any spa service. This will allow time to fill out any appropriate paperwork and get changed for your service. All appointments will start at the time scheduled. If you arrive after the scheduled appointment time, we may need to reschedule or change the duration of your appointment.

bridal policy

All bridal parties and group appointments are booked on a first come first serve basis. In addition to our policy, we only open our books six months in advance. A credit card must be given to reserve appointments.

cancellation policy

We ask that a 24 hour notice be provided when cancelling appointments. If an appointment is not cancelled within a 24 hour notice a credit card will be required to be kept on file to reschedule. If a second appointment is not properly cancelled the card on file will be charged at 50% of the service. If a third or any following appointments are not properly cancelled, the card on file will be charged 100% of the service. Our service providers are commissioned employees, their time—as is yours—is very valuable. No show and last minute cancelled appointments represent lost wages, as well as potential other clients that could have been served.

late arrivals

If you are running late, a phone call is always appreciated. We recommend arriving 10-15 min prior to your appointment time. All services will end at the scheduled time so that the next guest will not be delayed. Any guest arriving 15 minutes late or more may be asked to reschedule.